HOT LINE SERVICE
CZ LOKO is working hard to obtain ECM (Entity in Charge of Maintenance) certification. Companies that obtain this certificate are entitled to become the so-called “entity responsible for the maintenance of rolling stock”, which in practice means that they are responsible for the proper and timely maintenance of individual vehicles within their sphere of competence.
“Although this is to some extent an administrative complication, it is nevertheless a necessary legislative modification that will be beneficial for improving the quality of operation and increasing safety on the railway in general. We also see the situation as a huge market opportunity and have been fully engaged in preparations across the company for several months. ECM affects virtually all processes and systems of the company. Since 1 July, we have opened a new Customer Service Department and we are working intensively on the preparation of the MyLoko application that will transfer the whole issue of after-sales services into a clear, intuitive and modern on-line environment,” says Ing. Jan Kutálek, Sales Director and Member of the Board of Directors of CZ LOKO.
The new obligation is required by the 4th Railway Package of the European Union, which included all railway vehicles in the required certification of the maintenance system, which has so far only applied to freight wagons. This includes locomotives, complete units, passenger cars and special vehicles. The European Union wants to standardise the quality of maintenance carried out on railway vehicles operating on the public rail network. Each will then have its own registration from mid-June 2022 and therefore a guarantee that it is in a safe and operational condition.
CZ LOKO is developing the aforementioned desktop application MyLoko to be launched in January 2022. However, a pilot version will be available for selected customers starting this October. “All processes related to fleet management will be clearly transferred to the on-line environment. Clients can then be in contact with our customer service staff virtually around the clock. The environment will also include on-line monitoring and tracking of individual vehicles using the system of our long-term partner GX Corpfin, which will be fully implemented in MyLoko. I am convinced that this service will bring significant financial savings to all users, not only in the cost of planning and ensuring regular maintenance of their vehicles,” added Ing. Jan Kutálek.